There are ready-to-implement tactics to make any helpdesk run more efficiently. Not only will this increase the helpdesk’s effectiveness, it will also help increase customer satisfaction levels.

Depending on your industry and the nature of your job, you might have questions that slightly vary, but in general, these are the 13 most common IT help desk problems that customers call the help desk for advice on:

1. How do I fix a blue screen of death?

Nearly every Windows user who encounters the blue screen of death is terrified. This blue screen, often known as a stop error, denotes a system crash and frequently causes users to worry about the machine’s impending death.

Computers that have experienced the blue screen of death can often be revived. It typically happens after you’ve installed new drivers or a new piece of hardware that have issues. Sometimes a fast reboot will take care of the issue.

The blue screen of death frequently provides crucial details concerning the nature of the issue. You can decide whether a reboot will work or whether you need to contact a professional by reading the text on the screen.

2. How do I change my password?

Employees forgetting their passwords is a common problem reported to the help desk. According to one research, up to 57% of full-time employees had to change a password connected to their jobs over the previous 90 days.

To make password authentication more convenient, some businesses set up authentication gateways. Users can self-enter their authentication information through these portals. This system allows IT staff to concentrate on more urgent computer issues while saving them a significant amount of time and effort.

An IT support desk like ZenAdmin can step in if your firm doesn’t have a gateway like this. Employees can swiftly return to work by resetting their passwords with assistance from the help desk staff.

3. Why is my Internet slow?

A slow internet connection is among the most frequent issues that help desk staff encounter. When a network spans multiple buildings or levels of a single building, a delayed connection is frequently the outcome. Using many cloud-based services can also reduce connection speed.

Sometimes, the problem is brought on by how far some offices are from the network nodes. In other cases, the wireless signal can be blocked by dense building materials, weakening it and slowing down the connection. Viruses and spyware may be cluttering the network, or a network upgrade may momentarily impede the connection. IT help desks can step in to investigate and quickly fix these problems.

4. How do I re-establish a WiFi connection?

The same issues that cause sluggish internet might occasionally make your business’ wifi signal completely disappear. In other instances, an overloaded router might not be allowing access to the network.

In this case, you might need to try using a different router and a different device to connect to the network. An IT support team such as the 24/7 service that ZenAdmin provides can identify the cause of the issue and advise you on the best course of action for regaining internet connectivity.

5. Why isn’t my USB being recognized?

There are several ways why a computer won’t identify a Universal Serial Bus (USB) device. First, see if the gadget functions in any other USB ports on the computer. If so, there might be a problem with that specific port. You can also see if the device functions on another computer; if it doesn’t, the device may be infected. Finding the root causes of these difficulties and potential fixes can be aided by an IT help desk if you partner with ZenAdmin.

6. How do I solve my printer issue?

Access permissions or driver problems are frequent causes of printer troubles. A help desk is frequently used by enterprises to grant employees access to network printers and to install the necessary drivers. It’s also possible that the printer is not properly connected to the network or that a simpler, more straightforward problem, such as running low on paper or ink, exists. Use ZenAdmin to assist with employee problems like these instead of bogging down your HR.

7. My computer is slow. What do I do to troubleshoot it?

Your computer may be experiencing a variety of problems if it is operating too slowly. Your processor can be getting overloaded if you are using multiple programs at once. Your computer’s performance may be hampered by malware and viruses, or it could have momentarily slowed down due to a scheduled system scan or update. Your IT department can investigate all the potential problems and assist you in making decisions. ZenAdmin’s MDM program can also help in looking through your device remotely without having to turn it in.

Learn more about What Mobile Device Management (MDM) is and How It Works here.

8. How do I recover deleted or lost files?

What takes place if a document is unintentionally closed without being saved? Your IT help desk may be able to recover your unsaved modifications even though it’s possible that you’ve lost them. Particularly in Microsoft Office, there are autosave options that can occasionally restore lost work. Additionally, you can look for backup or temporary files on your computer that have an extension like .tmp. You can also try searching your computer for files that might have the most recent modifications.

What about if you unintentionally remove critical files from your computer? Frequently, it’s simple enough to retrieve them from the trash or recycle bin. The issue gets trickier if you’ve already dumped the trash or recycle bin. You might be able to restore your work if your IT department has access to an automatic backup of all of your saved data.

9. Why can’t I log in?

Your IT help desk can assist you in identifying and fixing this issue if you are certain that your username and password are accurate but are still having problems signing in. Your IT department may be able to restore your user rights if you made too many login attempts, for example.

Also Read: Procurement vs Leasing: IT, Hardware and Equipment – What is Right for Your Business?

10. Why does my computer suddenly shut down?

Dust can occasionally gather on a computer’s cooling fans. This can result in a blocked cooling fan which can cause a computer to overheat. When a computer gets too hot, it shuts down. It is an IT help desk’s responsibility to ensure that no equipment is covered in dust in order to prevent situations like this.

11. How do I fix a system failure?

When an operating system is unable to load correctly, system crashes occur. This is usually a result of hardware malfunction, virus infection, software bugs, incorrect configuration settings, power outages, etc. Get in touch with your system administrator or MDM solutions provider to help solve the problem. 

12. How do I solve application problems?

Applications are used to carry out tasks like accounting, creating spreadsheets, and word processing. Every program has a unique collection of features. For instance, MS Office has numerous variations of its Word, PowerPoint, and other programs. Applications can have mistakes, bugs, and other issues. As a result, you must recognize the problem and offer appropriate remedies such as restarting the app, clearing the cache, optimizing the file, or restarting the PC.

Read more about the 6 Benefits of Mobile Application Management here.

13. What do I do when I get notified of unauthorized access?

When someone tries to log into the system without authorization, this is known as unauthorized access. This indicates that an unauthorized user is attempting to access the system. This can be caused by accidental login from another employee, system faults, or a security breach. Your security provider or MDM solutions provider should be informed of the security breach so that security solutions can be deployed.

Also Read: Understanding IT Asset Lifecycle Management: Stages and Best Practices for Global Teams

Make IT Easy With ZenAdmin

ZenAdmin is available to assist you with all of your IT needs, allowing you to concentrate on what’s really important—your business. Let our experts handle the more delicate issues, giving you the best IT structures and processes to support you and your company. Book a free demo session today!