1. Introduction :

1. We at ZenAdmin take your privacy extremely seriously and are committed to keeping your trust when it comes to handling your personal data. This Privacy Policy describes which data and information is gathered about you through our websites and throughout our customer relationships, how we use the data, share and disclose such information, and the steps we take to protect it. It also outlines your rights regarding the personal data you provide and the choices and controls you have under applicable law.
2. This Privacy Policy is incorporated into, and subject to, the ZenAdmin Terms of Service, and should be read in conjunction with those Terms.
3. Important Note Regarding Google User Data:
   1. If you choose to sign in or otherwise connect via Google OAuth, we will only use information received through Google OAuth (e.g., your Google profile information) to provide or improve user-facing features within our Services.
   2. We do not use Google OAuth data for marketing, advertising, or any form of commercial purposes unrelated to the core functionality of our application.
   3. We do not share Google OAuth data with third parties except as necessary to operate or improve the Service, comply with applicable law, or in cases of merger/acquisition as outlined below.
   4. We do not allow humans to read your Google OAuth data unless (a) you give us explicit permission for a specific situation (e.g., support request), or (b) it is necessary for security purposes, to comply with applicable laws, or to maintain or improve our product’s core features.
   5. We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI), machine learning (ML), or similar technologies.

2. Overview :

This privacy notice governs all users, including corporate entities, of ZenAdmin with whom we have entered into a service agreement, regardless of their geographical location. It applies to the collection, use, sharing, and other processing of data through our websites and related Services.

3. Data Collection :

1. Data Collection & Modes

   1. Information Provided by You

      When you sign up for and use the Service, consult with our customer support team, send us an email, post on our community, or communicate with us in any way, you are voluntarily giving us information that we collect for specific purposes. That information may include your name, email address, phone number, and credit card or other billing / payment-related information.

   2. Information Collected Automatically

      We may collect information about your visit to our sites, your usage of the Services, and your web browsing. This information may include IP address, operating system, web browser/device type, and the dates/times of your visits. We may collect this information as log files, as well as through cookies or other tracking technologies.

   3. Information Collected from Your Use of the Service

      We may receive information about how and when you use the Service, store it in log files or other files associated with your account, and link it to other information we collect about you. This helps us improve our Service for both you and our other users.

   4. Analytics

      We may use Google Analytics or other website analytics providers to measure and evaluate traffic on our website and create user navigation reports for our site administrators.

   5. Cookies and Tracking

      Cookies are small data files placed on your device when you visit our Service. They are widely used by website owners to make their websites work or work more efficiently, as well as to provide reporting information. We and our partners use cookies and similar tracking technologies (e.g., pixels, web beacons) to analyze trends, administer the website, track movements around the website, serve targeted advertisements (for non-Google data only), and gather demographic information about our user base. Upon landing on our site, you can accept, decline, or customize cookies to exercise full control over your right to consent.

2. Purpose of Data

   We process your personal data for the following purposes:

   1. Delivery of Products and Services

      We use your personal data to operate, maintain, enhance, and provide all features of the Service; to provide the services and information that you request; to respond to comments and questions; and to provide support to users of the Service.

   2. Customer Relationship Management

      We may use your email address or other information to contact you for administrative purposes (e.g., customer service, payment queries) and to address intellectual property infringement, privacy violations, or defamation issues related to personal data posted on the Service.

   3. Development of Products and Services

      We use your personal data to understand and analyze usage trends/preferences of our customers and website visitors, to improve the Service, and to develop new products, features, and functionality. We may contact you to complete surveys used for quality assurance.

   4. Marketing Purposes

      We may use your contact details to provide you with updates on promotions and events related to products/services offered by us or by third parties we collaborate with. You can opt out of promotional emails at any time by following the unsubscribe link in each email.
      
      We may also use automated decision-making (including profiling) on **non-Google** user data to identify personal profiles, online behavior, age, and consumer habits. **However, we do not use Google OAuth data for advertising or profiling.** Where we do use such automated profiling (for non-Google data), it helps us target advertising in our and others’ online services and to develop/improve our services.

4. Data Usage, Sharing & Disclosure

We take your privacy extremely seriously and we never sell any personal data for direct commercial gain or benefit. However, we may disclose your information, including personal data, as described at the time of collection or disclosure to the following:



1. Subcontractors. We may disclose your information, including Personal Data, to vendors, service providers, agents, or others who perform functions on our behalf. For example, third-party service providers that process payments.
2. Business Transfers. We may disclose your information, including Personal Data, in connection with negotiations of an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or other similar business transfer.
3. Protecting Rights and Interests. We may disclose your information, including Personal Data, to protect the safety, rights, property, or security of ZenAdmin, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to use as evidence in litigation; and to enforce this Privacy Policy or our Terms of Use.
4. Legal Compliance. We may disclose your information, including Personal Data, to comply with applicable laws or regulatory demands, including judicial proceedings or court orders. We may also disclose such information in response to subpoenas, summons, warrants, or other legal processes or requests, whether formal or informal, from law enforcement or a government official.
5. Aggregate or Anonymous Information. We may disclose aggregate, anonymous information about you for marketing, advertising, research, compliance, or other purposes. **Such disclosures do not include Google OAuth data in a personally identifiable form.**

5. Your Rights as a Data Subject

1. Data Requests, Correction, and Removal. You have the right to receive a copy of any Personal Data we hold about you, to access or correct such data, or to request deletion of your information. Please contact us at privacy@zenadmin.ai. We will respond as soon as possible.
2. Right to Object and Complain. Under the EU’s General Data Protection Regulation (GDPR), you may object to or request the restriction of processing, and you may lodge a complaint with a supervisory authority responsible for data protection. On grounds relating to your particular situation, you may also object to other processing activities if the legal basis of processing is our legitimate interest. We may refuse an objection only on valid legal grounds.
3. Right to Withdraw Consent. Where processing is based on consent, you may withdraw that consent at any time. Such withdrawal does not affect the lawfulness of processing prior to the withdrawal. To withdraw or change your consent, email us at privacy@zenadmin.ai.
4. Opting Out from Commercial Communications. If you receive commercial emails from us, you may unsubscribe at any time by following the instructions within the email or by emailing privacy@zenadmin.ai.

If your request to exercise any of these rights under this Privacy Policy or applicable law is not addressed within [XX] days, please escalate the matter by writing to the Data Protection Officer at dpo@zenadmin.ai.

6. Legal Framework for Data Transfer

1. We are committed to protecting your personal data wherever it is processed. ZenAdmin is ISO 27001 certified and remains compliant with its requirements. As part of our global data protection measures, we:
   1. Secure user data in transit (e.g., encryption) and at rest.
   2. Provide company-wide training on privacy and data security measures.
   3. Implement internal policies to limit access to and use of user data to its original purpose.
   4. Limit government/law enforcement access to user data except where required by law or in cases of imminent threats to safety.

1. Transfers Outside the EU/EEA
   1. Our servers are located in Singapore and the EU. We may use subcontractors to process personal data in other locations (e.g., for CRM or support ticketing). Where such transfers occur, we ensure at least one of the following is in place:
      (i) an adequacy decision from the EU Commission,
      (ii) binding corporate rules,
      (iii) an approved certification or code of conduct, or
      (iv) EU Commission standard contractual clauses with appropriate technical and security safeguards.

7. Legal Information

1. Data Collector

   1. Hybr1d Technologies Pte. Ltd.
      160 Robinson Road #14-04
      Singapore (068914)
   2. Your primary point of contact (PPC) is privacy@zenadmin.ai for any updates, deletions, corrections, or changes to your personal data, or for concerns about how we handle your personal data.

2. Data Protection Officer (DPO)

   1. If you have further questions, concerns, or grievances unaddressed by the PPC, please write to the DPO at: dpo@zenadmin.ai

3. Data Minimization and Retention

   We only retain personal data for as long as the user’s account is active or as needed to fulfill the purposes for which it was collected, unless otherwise required by law. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our Terms of Service. We strive to ensure no outdated or inaccurate personal data is stored and correct or erase such data without delay.

8. Data Security

ZenAdmin follows generally accepted industry standards to protect the information and personal data submitted to us, both during transmission and once we receive it. We ensure that employees and others authorized to process personal data have committed to confidentiality. We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, misuse, or any other unlawful form of processing.

This includes, for example, firewalls, password protection, and other access/authentication controls. We use TLS technology to encrypt data during transmission over the Internet and employ application-layer security features to further anonymize personal data.

If you believe your personal data has been compromised, please contact the PPC at privacy@zenadmin.ai.

9. Your Rights as a Data Subject

1. Data Requests, Correction, and Removal. As a data subject, you have the right to receive a copy, access, or correct any Personal Data we hold about you, or to request that we delete any information about you, by contacting privacy@zenadmin.ai. We will respond as soon as possible.
2. Right to Object and Complain. You may object to or request the restriction of processing, and you may lodge a complaint with a supervisory authority. On grounds relating to your particular situation, you may also object to processing based on our legitimate interests. We may refuse such requests only on valid legal grounds.
3. Right to Withdraw Consent. If processing is based on consent, you may withdraw or change your consent by writing to privacy@zenadmin.ai. Withdrawal does not affect any processing carried out before your withdrawal.
4. Opting Out from Commercial Communications. You may unsubscribe from our marketing emails at any time by following the instructions in the email or by contacting privacy@zenadmin.ai.

10. Third-Party Services

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites/services is provided directly to their operators and is subject to their own privacy/security policies, even if accessed via our Service. We are not responsible for the content, privacy, or security practices of third-party sites/services. We encourage you to review their policies before sharing any data or consenting to its collection.

11. Updates to Privacy Notice

1. We may occasionally update this notice and encourage you to revisit this page. If we make significant changes, we will notify users through our website or by other means (e.g., email, dashboard notifications). Please periodically review this notice for the latest information on our privacy practices.
2. Continued use of our Services after an update constitutes your consent to the updated notice, to the extent permitted by law.